You have 30 days from delivery to return an item for a refund or an exchange. Every piece is handmade in Kenya, so we want you to love it.
How to return
- Message us within 30 days of delivery at shopartduka@gmail.com or WhatsApp +254 724 975 766 with your order number and the item you are returning.
- We reply with the return address and what to write on the package.
- Send the item unused, in its original condition and packaging. Please use a tracked service and keep the receipt.
Refunds
- We refund to your original payment method within 14 days of receiving the item back.
- The original shipping fee is refunded if you return the whole order.
- Return postage is paid by you, unless the item arrived damaged or we sent the wrong item.
Damaged or wrong item
Tell us within 7 days of delivery, with a photo of the item and the packaging. We will send a replacement or refund you in full, including shipping, and you will not need to pay to send it back.
Exchanges
Prefer a different colour or size? Tell us when you contact us and we will send the new item once the return arrives. If the new item costs more or less, we charge or refund the difference.
Items we cannot take back
- Items made or personalised to your order.
- Items that have been used or damaged after delivery.
Buyers in the EU and UK
You also have the legal right to cancel within 14 days of delivery without giving a reason. Our 30-day policy includes this right and gives you longer.
Questions? shopartduka@gmail.com · WhatsApp +254 724 975 766
